Customers Perception on Technology Payment Services in Commercial Banks – A Study

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Published Jun 1, 2018
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Volume 8, Issue 1, June 2018

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Radhika R.
Ph.D Research Scholar, Department of Commerce, Madras Christian College, Tambaram, Chennai
Florence John
Research Supervisor and Assistant Professor, Department of Commerce, Madras Christian College, Tambaram,Chennai

Abstract

In the last few decades, the Banking Sector in India has been making rapid straights by using information technology as a platform and endeavouring the higher heights Information technology has brought many changes in the Banking industry in India. The effect of this resulted in the technological changes in Payments system in the Indian banking industry. The present study aims to examine the Customers perception on technological payment services in commercial banks. The present study is empirical in nature and the primary data has been collected by using through well-structured questionnaire and data is analysed through Linear multiple regression analysis and Structural equation model. The outcome of this research paper helps the banking industry to improve the quality of payments services which paves the way to improve the banks financial performance and stimulating business growth.

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How to Cite
R., R., & John, F. (2018). Customers Perception on Technology Payment Services in Commercial Banks – A Study. SJCC Management Research Review, 46–56. Retrieved from http://www.sjccmrr.res.in/index.php/sjcc/article/view/41

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